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Refund Policy

Thanks for shopping at Yu Pin Xuan Tea & Herbs Enterprise.

Delivery Policy
Items will be delivered within 3 working days from purchase date using the designated courier service. Customers will be given the tracking number on the same day it is sent to the courier service so that you can track your order. 

Refund Policy
To be eligible for a refund, customers must first contact us (either via Whatsapp or email) within [15] calendar days from the date you received your item. Notify us that the packaging has been damaged, causing the quality of the product to be compromised, and request for a refund. 

Once we have received your notification, we will request for proof of the damage and inspect it. We will notify you on the status of your request within [7] calendar days. 

If your refund request is approved, we will immediately refund you. 

Contact Us
If you have any questions on how to return your item to us, contact us.

Yu Pin Xuan Tea & Herbs Enterprise (CT0076465-U)
[email protected]
012-648 3645